Al Mohamady Group’s Microsoft Dynamics 365 project had been stalled for a long time. As the client’s technical representative, we helped bring it back on track. Here is what we did, and what any ERP project can learn from it.
Why ERP projects stall
ERP projects rarely stall for one reason. In our experience the scope was never fully written down, the contract does not say clearly who delivers what, master data arrives late, and the people who will use the system join too late. Each gap adds weeks, and after a while nobody is sure what “done” means.
Our role: an independent representative
When we joined Al Mohamady Group, a restaurant and food manufacturing group, its ERP project on Microsoft Dynamics 365 Business Central and LS Central had been stalled for a long time. We represent the client in front of the implementation company, and we follow every stage until go-live across two factories and nine branches.
What we did, step by step
- DoneClear scope and complete contracts. We reviewed the project from the start, and completed the requirements document and the agreements with the implementation company.
- DoneSetup stages finished. Development, testing, master data and configuration are complete and reviewed.
- In progressTraining and go-live. Training is under way in the Mansoura and Cairo branches, ahead of full go-live.
Lessons for any ERP project
- Write the scope down before anything else. A requirements document both sides sign is the cheapest way to save months.
- Have someone on your side who speaks the vendor’s language. An independent technical representative keeps delivery tied to what was agreed.
- Treat master data as its own workstream. Items, prices, recipes and branches have to be ready before testing means anything.
- Train branch by branch, with real scenarios. People adopt a system when they have used it on their own daily work.
- Approve each stage before the next one starts. Clear checkpoints stop small delays from turning into a stalled project.
When to ask for help
If your ERP or POS project has slipped, the scope keeps changing, or you are not sure what you are paying for, an independent review is a good first step. We also set up IT and ERP from scratch for Mini Melts, and advise Etoile on IT and digital transformation.
See how our IT consulting service works, from the first review to go-live.