IT support that keeps your business running

When a system stops, your business stops. Our IT support gives your team one reliable point of contact to resolve technical issues quickly and keep daily operations moving.

We support the systems your staff use every day, including ERP and POS, e‑commerce and mobile platforms, devices and network connectivity, and we coordinate directly with software vendors when an issue needs their involvement. Every request is tracked, so recurring problems are found and fixed at the root.

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Support requestsBy phone or email
Tracked
  • Slow internet at a branchNetwork · Branch 7
    LoggedIn progressResolved
  • Online orders not reaching ERPE‑commerce · raised with vendor
    With vendor
  • New cashier needs a POS loginUsers and access
    Resolved
  • Receipt printer not printingPOS · Branch 3
    Resolved
Repeated printer faults traced and fixed at the root
Example requests. Each one is logged and tracked until it is resolved.

What your team gets

  • A single point of contact for every issue
  • Support for ERP, POS, e‑commerce and devices
  • Direct coordination with your software vendors
  • Every request logged and tracked until it is resolved
  • Recurring problems fixed at the root, not patched
  • Response arrangements agreed with you in your plan

What we support

The day-to-day problems that stop your staff from working, across head office and branches.

  • ERP and business applications

    Log-in problems, errors and day-to-day questions in the systems your team works in.

  • POS terminals

    Branch sales systems, terminals and receipt printers that stop in the middle of a shift.

  • E‑commerce platforms

    Your online store, orders and the integrations with ERP and POS.

  • Mobile platforms

    Your mobile apps and the systems behind them.

  • User accounts

    New users, password resets and permissions, handled the same day you ask.

  • Devices

    Laptops, desktops and the equipment your staff rely on every day.

  • Network connectivity

    Internet and network problems at head office and in your branches.

  • Vendor escalation

    When a fix needs the software vendor, we raise it, follow it up and confirm it is solved.

Every request, tracked to the root

Your team contacts us by phone or email. Every request is logged and followed until it is resolved, and we look for patterns so the same problem does not keep coming back.

  • Phone
  • Email
  • Tracked requests
  • Vendor coordination

  1. Logged

    Your request is recorded with the system, the branch and how urgent it is.

  2. Diagnosed and resolved

    We find the cause and fix it, or bring in the right people.

  3. Escalated when needed

    If the software vendor has to act, we raise it, follow it up and confirm the fix.

  4. Fixed at the root

    Tracked requests show patterns, so recurring problems are solved for good.

Start with support, grow into managed IT

Many businesses start with IT support and move to a managed IT plan once they want us to take ongoing responsibility for their environment.

You are here

IT support

We resolve issues as your team reports them, with every request tracked and followed through with vendors.

Next step

Managed IT

We take ongoing responsibility for your whole environment: maintenance, updates, access, backups, vendors and reporting.

Explore managed IT services

Why TopView

  • Business understanding, not technology alone

    Our team has worked inside restaurant, sweets and retail companies, so we see technology from the operations side.

  • Multi-branch experience

    Retail and F&B branches, with their POS, ERP and network needs, are a core part of our experience.

  • We talk to your vendors

    Direct coordination with your software vendors, so your team is not stuck in the middle.

  • Root causes, not repeat calls

    Tracked requests show patterns, so recurring problems get fixed instead of patched.

Industries we understand

  • Restaurants and cafés
  • Patisserie and bakery chains
  • Retail and supermarkets
  • Fashion and multi-branch retail
  • Manufacturing and distribution
  • E‑commerce businesses

Questions we often get

What kind of issues can you help with?

Day-to-day problems with business applications, POS terminals, ERP access, e‑commerce platforms, user accounts, devices and network connectivity, plus escalation to software vendors when needed.

How do we request support?

Your team contacts us by phone or email, and every request is logged and tracked until it is resolved. Response arrangements are agreed with you as part of your support plan.

Can IT support be combined with managed IT?

Yes. Many businesses start with IT support and move to a managed IT plan once they want us to take ongoing responsibility for their environment.

How is IT support priced?

Pricing depends on the number of users, branches and systems covered. Contact us and we will recommend a plan that fits your needs.

Need IT support you can count on?

Tell us about your systems and branches, and we will recommend a support plan that fits.

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