EMPOWER YOUR BUSINESS TECHNOLOGY
Your IT, looked after by one accountable team
Your systems should support the business, not slow it down. With our managed IT service, TopView takes ongoing responsibility for keeping your technology organised, secure and ready to grow.
We look after the systems your operations depend on, from ERP and POS to e‑commerce platforms, integrations and infrastructure across your branches. One team maintains and improves your setup, coordinates with your software vendors, and keeps management informed with clear reporting.
Your IT environmentHead office and branches
Looked after- ERP and POSHead office and every branchMaintained
- E‑commerce and integrationsStore, apps and ERP linksUpdated
- Network and infrastructureConnectivity across branchesSupported
- Users and accessJoiners, leavers, permissionsManaged
- BackupsRunning and completeChecked
- Software vendorsTickets and changesFollowed up
Regular reporting to management
What changes for your business
- One team accountable for your whole IT environment
- Proactive maintenance instead of firefighting
- Software vendors followed up on your behalf
- Clear reporting for management decisions
- Users, access and backups kept under control
- A setup that is ready for new branches and systems
What we manage
The exact scope is agreed with you, based on your systems and branches.
ERP and POS systems
Maintenance, updates and day-to-day care of the systems your branches run on.
E‑commerce and integrations
Your online store, apps and the links that move orders and stock into ERP and POS.
Network and infrastructure
Connectivity, servers and equipment across head office and your branches.
Users and access
New starters, leavers and permissions handled properly, so the right people have the right access.
Backup checks
Regular checks that your backups are running and complete.
Security and updates
Updates and security settings kept current across your systems.
Vendor follow-up
We follow up software vendors on issues, fixes and changes, so your team does not have to.
Management reporting
Clear, regular reports on what was done, what needs attention and what to improve next.
Run it fully, or work alongside your team
We do not have to replace your internal IT team. Choose the model that fits how your business is organised.
Fully managed
We run your IT environment
TopView takes ongoing responsibility for your systems and infrastructure, as your outsourced IT team.
- Maintenance, updates and security
- Users, access and backup checks
- Vendor follow-up and regular reporting
Alongside your team
We add expertise and capacity
Your internal team stays in charge. We support it where you need extra knowledge or extra hands.
- Specialist support for ERP, POS and e‑commerce
- Extra capacity for projects and new branches
- Vendor coordination your team can rely on
Need help with issues as they come up rather than full responsibility? Start with IT support, or plan your next step with IT consulting.
How we get started
We begin with an assessment of your current environment, then agree a scope and service plan that fits your operations.
- 1
Assess
We review your systems, branches, vendors and the issues that cost you time today.
- 2
Agree the scope
A service plan that fits your operations, with clear responsibilities on both sides.
- 3
Take over
We document your systems, access and vendor contacts, and deal with urgent gaps first.
- 4
Run and maintain
Ongoing maintenance, updates, access management, backup checks and vendor follow-up.
- 5
Report and improve
Regular reports for management and a clear plan for what to improve next.
Why TopView
Business understanding, not technology alone
Our team has worked inside restaurant, sweets and retail companies, so we see technology from the operations side.
Built for multi-branch operations
Multi-branch retail and F&B environments, with their POS, ERP and network needs, are a core part of our experience.
One point of accountability
No more chasing different vendors and providers. We coordinate them and own the follow-up.
Independent of vendors
We look after and recommend what fits your business, not what a vendor prefers to sell.
Industries we understand
- Restaurants and cafés
- Patisserie and bakery chains
- Retail and supermarkets
- Fashion and multi-branch retail
- Manufacturing and distribution
- E‑commerce businesses
Questions we often get
What is included in managed IT?
Ongoing oversight of your business systems and infrastructure, including maintenance, updates, user and access management, backup checks, vendor follow-up and regular reporting. The exact scope is agreed with you based on your systems and branches.
Do you replace our internal IT team?
Not necessarily. We can run your IT environment fully, or work alongside your internal team to add expertise and capacity where you need it.
Can you manage systems across multiple branches?
Yes. Multi-branch retail and F&B environments, with their POS, ERP and network requirements, are a core part of our experience.
How do we get started?
We begin with an assessment of your current environment, then propose a scope and service plan that fits your operations. Contact us to arrange the assessment.
Want IT you do not have to chase?
Book a free meeting. We will look at your current environment and suggest a scope that fits your operations.