EMPOWER YOUR BUSINESS TECHNOLOGY
Customers compare every online order with the best app on their phone. Here are eight things they expect, and what has to work behind the scenes to deliver each one.
Your customers already use apps that are fast and clear. When they order from you online, they expect the same. Here are eight expectations, and what makes each one possible.
Clear categories, search, and filters by price or size. The bigger your catalogue, the more this matters.
Prices, delivery fees and offers should be clear before checkout, not a surprise at the end.
Cards, wallets or cash on delivery. When customers can pay the way that suits them, fewer orders are cancelled.
This depends on what happens after the click. When the store is connected to the branch’s POS or ERP, prices and stock are correct and nobody types the order twice.
A status for every step, the expected delivery time, and a notification when something changes. Customers who can see their order call less.
Saved addresses and past orders ready to repeat turn a good first order into a habit.
Easy customer service from inside the app or website, so a problem is solved quickly instead of turning into a bad review.
Points on every purchase, rewards and offers made for them. Small rewards add up to loyal customers.
Most of these expectations are not about design; they are about connected systems: payment, delivery zones, the branch screen, ERP and POS, and a dashboard that shows what is happening. That is why we build the app, the website and the operation together.
See it in a real grocery operation: Zahran Market’s shopping and picking apps.
Book a free meeting with our team. We will review how your branches work and suggest the right setup.
Delivery apps bring orders, but they keep the customer and take a share of every sale. Here is what changes when a multi-branch brand runs its own app and online store, and how to start without losing the orders you already have.
E-commerce is more than a website with a cart. Here is what it really means for a restaurant, shop or brand, the channels it covers, and the parts that have to work together behind every online order.
Etoile Egypt moved its online orders from a busy call centre to its own app and website. Today the app has more than 520,000 users and takes thousands of orders a day, connected to the branches, ERP and POS.
